1. General Terms
- Vouchers are issued by the Portsea Golf Club and are subject to these terms and conditions in addition to any usage information on the voucher.
- By purchasing or using a voucher, the holder agrees to these terms.
- Portsea Golf Club reserves the right to amend these terms at any time.
2. Voucher Validity & Expiry
- Purchased vouchers are valid for the legally required timeframe as dictated by Australian consumer law.
- Expired vouchers cannot be extended or reissued.
- The expiry date is fixed and cannot be modified unless required by law.
3. Purchase & Payment
- Vouchers can be purchased online, in person, or via phone.
- Payment must be made in full at the time of purchase.
- Vouchers are non-refundable and cannot be exchanged for cash.
4. Redemption Conditions
- Vouchers cannot be used during member-only playing times. The Club reserves the right to determine availability for voucher bookings.
- Vouchers can be redeemed for green fees, golf cart hire, pro shop merchandise, lessons, and food & beverage unless otherwise stated.
- Vouchers cannot be used for accommodation, membership fees, levies, entrance fees, or competition entry.
- Vouchers must be presented at the time of redemption (physical or digital format).
5. Booking & Cancellation Policy
- A minimum of 24 hours’ notice is required for any booking reschedule or cancellation.
- Cancellations or no-shows without 24 hours’ notice will result in forfeiture of the voucher.
- Visitors using vouchers must adhere to Portsea Golf Club’s dress code and etiquette standards. Failure to comply may result in booking cancellation without reissue or refund of the voucher.
- Portsea Golf Club reserves the right to refuse bookings that do not meet these conditions.
6. Special Event, Charity and Promotional Vouchers
- Vouchers issued for special events are single-use only and cannot be redeemed across multiple bookings.
- Special event vouchers may have unique restrictions, including shorter validity periods or limited redemption options.
7. Partial Redemption & Change
- If a purchase is less than the voucher value, any remaining balance will be stored on the voucher and must be used before expiry.
- Change will not be given in cash but may be issued as a new voucher at the Club’s discretion.
8. Non-Transferability & Resale
- Vouchers are non-transferable and must be used by the original purchaser or recipient.
- Resale or unauthorised transfer of vouchers is strictly prohibited and may result in cancellation.
9. Lost, Stolen, or Damaged Vouchers
- Portsea Golf Club is not responsible for lost, stolen, or damaged vouchers.
- A replacement may be issued at the Club’s discretion upon proof of purchase.
10. Fraud & Misuse
- Any attempt to forge, alter, or duplicate vouchers will result in immediate cancellation.
- Portsea Golf Club reserves the right to refuse voucher redemption if fraud or misuse is suspected.
11. Cancellation & Refunds
- Purchased vouchers cannot be refunded except as required under Australian consumer law.
- If a service or product booked using a voucher is canceled by the Club, the standard refund or rescheduling policy will apply.
For further assistance regarding voucher use and bookings, please contact the Portsea Golf Club.